Returns & Exchanges

At TheHockeyShop.com, we are committed to providing you with the right gear for your game, offering a 30-day return policy on most unused equipment and apparel. If your new gear doesn't fit or meet your expectations, we make the exchange process fast and simple to get you back on the ice.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in new, unused condition with all original tags and packaging intact within 30 days of the purchase date.

• 2.
  Request an RMA

  Log into your account or use our guest portal to submit a Return Merchandise Authorization (RMA) request and receive your unique return ID.

• 3.
  Pack and Ship

  Securely pack your gear in its original shipping box, include the RMA form, and apply the provided prepaid shipping label to the exterior.

• 4.
  Refund Processing

  Once our warehouse inspects and approves your return, your refund or exchange will be processed within 5-7 business days to your original payment method.